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Business Protocol

Even in this techno-driven, fast paced world the old adage that people do business with people still applies.

In this full day, one-to-one course, William will coach you through the rules, techniques and tricks that can enhance your professional reputation and bolster your bottom line.

You will be taught the lost tricks of canny human interaction than can build rapport with clients, colleagues and dignitaries around the world.

Topics include:

  1. Developing winning eye contact

  2. Confidence without arrogance for greetings

  3. How to say hello to prestigious people

  4. Appreciative introductions and knowing the protocol

  5. Small talk, big talk and everything in between

  6. Help! I can't leave this conversation

  7. Cultural differences in introductions

  1. Exchanging contact information with aplomb

  2. A businessperson's props and accessories

  3. How to be dressed for success

  4. Taking and receiving compliments

  5. Accepting feedback with grace

  1. Understanding the body language of the boardroom

  2. Knowing when and where to sit in the boardroom

  3. Managing meetings and personalities

  4. Survival tips for Skype, BlueJeans and Zoom online meetings

  5. Schedules, agendas and expectations

  1. Meetings while munching

  2. What to order when you are the guest

  3. Paying the bill with style

  4. Airport welcomes and departures

  5. Entertaining overseas visitors

  6. High context vs low context cultures

  1. Is social media necessary for your career?

  2. Mastering the written and digital worlds

  1. ...and more.


Investment upon application. Group and couple rates available.

Investment includes morning and afternoon refreshments and tuition.

Venue: The Royal Society of the Arts, London.

When: to suit your schedule.