William Hanson - The UK's leading etiquette coach & expert
Etiquette Coach and Expert

Professional training

Tailored training in interpersonal skills, business etiquette, civil communication, service skills, cross-cultural awareness and techniques for building successful commercial relationships.

 
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Professional Training

William leads a range of tailored trainings for a variety of corporate and multilateral organisations, focussing on topics such as interpersonal skills, effective and civil communication, service skills, cross-cultural awareness and techniques for building successful commercial relationships.

Recent clients include ministries of foreign affairs, cosmetics firms, hotel groups, restaurants and technology brands.

It is well known that that people do business with people and so William strongly believes that polite, efficient and effective interaction can enhance and improve a company’s bottom line and chances of success. Please get in touch and let us know how William’s training and consultancy can help your organisation’s results.


 
William delivered his seminar to a room of our top clients, and had us all enraptured. With practical advice that we can all apply to situations in both our work and personal lives and his light hearted but informative touch was pitch perfect, we could have listened to him for hours!
— Time Inc
 

Case studies

SEPHORA

March 2019 | Dubai, UAE

The focus of the training was to empower the Sephorians based at the Middle East head office with techniques for interacting effectively with a range of stakeholders across the business to enhance business relationships.

Belmond cadogan

April 2019 | London, UK

William was asked to give a 90 minute British afternoon tea tutorial to the newly refurbished hotel’s top sales agents in order to showcase the afternoon tea service.

 

EUROPEAN FOREIGN MINISTRY

April 2019 | Europe

William provided in-depth training in global dining etiquette and customs around the world, focussing on Middle Eastern, African and Asian countries. The training included how to deal with caterers, complex dietary requirements and service styles.

BARCLAYS

August 2018 | London, UK

A series of evening seminars on business dining and corporate hospitality were delivered by William to the graduate intake across various sectors of the bank.